Frequently Asked Questions & Verification Guide
Everything you need to know about online package tracking, agent verification, online bill payments, and live support.
📦 Online Package Tracking
You can track your package directly on our website by entering your tracking number into any search box on the homepage, header bar, or by visiting Track & Trace. The entire tracking process takes place on the main site with live updates.
If your tracking code returns no results, check for typos or spaces. Newly dispatched diplomatic parcels may take up to 24 hours to register in the live database. If you suspect an issue, open our 24/7 Live Chat to verify with a support agent.
🛡️ Agent & Sender Verification
Visit our Agent Verification Registry and enter the agent's ID or username. All official United Nations Delivery agents are registered in our central database. You can also chat with our 24/7 Live Chat desk to confirm sender details.
Do not pay any cash or send money directly to individuals. Verify the sender's consignment code or agent ID on our website first, or open Live Chat to have an officer verify the claim.
💳 Online Bill & Clearance Payments
All shipping bills, customs duties, and diplomatic clearance charges must be paid online via our official portal at Pay Bills Online. We support secure PayPal and credit card authorizations with instant digital receipt issuance.
💬 24/7 Live Support
Use Live Chat whenever you cannot locate a package, need to make an inquiry, or want to verify a sender or agent who contacted you. Our live support team operates 24/7 worldwide.